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Wildix Collaboration Mobile application provides access to Wildix Unified Communications from your iPhone, iPod touch and iPad. iOS Version: 5.1.34122 To check the current version, go to iOS changelog: https://www.wildix.com/changelog-of-wildix-collaboration-mobile-for-ios/ WMS Version: 3.86 Updated: November 2017 Permalink: https://confluence.wildix.com/x/ToDt |
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Before using the app
Requirements
To use this application, you must be a user of a Wildix system and have fast internet connection that doesn’t block VoIP traffic.
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- WMS version 3.84.35087 or higher
- iOS version 9.0 or higher
- Minimum iPhone 4S
Push notifications
Thanks to push notification, the app no longer needs to run all the time. Once you receive a call / a text, the app “wakes up” in the background, even in case the app was closed.
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To deactivate access to Presence and SIP server and to stop receiving notifications, you can set the status to Offline or log out from the app. Read the chapters Status and Log out for more info.
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| Note: you can also receive push notifications to your Apple watch. Go to iPhone Watch -> Notifications -> Collaboration and enable receiving notifications. |
Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/
Sync of enterprise phonebooks
Go to iPhone Settings -> Accounts & Passwords
Select Add Account
Select Other
Select Add CardDAV Account
Enter the Server name (PBX domain name or IP), User name, Password and Description
Now all your PBX contacts appear in your iPhone phonebook
- Go to iPhone Phone -> Contacts and select the groups that you wish to be displayed in the phonebook of your iPhone
Login
Domain: PBX IP or domain name
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Password: WEB password of a user for access to Collaboration
Menu description
1 - Call history
2 - Contacts
3 - Dialpad
4 - Chat
5 - Settings
User status
Tap Dialpad
Tap status icon / user picture
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Note: offline status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; you will not receive push notifications at all.
Call
Place a call from Dialpad
Tap Dialpad
Select the mode to place a call:
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Tap the green Handset button
From Enterprise Contacts
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Note: by default the local contacts from your device’s phonebook appear in this menu; to access the enterprise phonebooks, set up the sync of contacts, as described in the chapter Sync of enterprise phonebooks. |
Tap the contact you wish to call
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Note: call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call). |
From History
Go to History
Tap on a user
A call is placed automatically
From your device’s contacts
Tap a contact in your iOS contacts
Tap and hold the Call button
Select Collaboration
From Browser (Support of URI for call generation)
Thanks to URI support it is possible to generate a call from the browser by clicking on a link containing a phone number. It allows you to start calls from various web pages.
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Select Collaboration from the drop-down list
Answer a call
Note: on iOS mobile calls and VoIP calls have the same priority, you VoIP call is not interrupted in case you receive an incoming mobile call.
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Tap the red Handset button to decline
Call management
During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.
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7 - Conference (in case there is more than one active call)
8 - DTMF
9 - Hang up
Transfer
Blind transfer:
(transfer without notification)
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<div class="container"> <div class="video"><iframe width="560" height="315" src="https://www.youtube.com/embed/HfxIDPLKu2U?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div> |
Chat
All the colleagues added to your roster appear in Chat menu.
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Tap Paperclip icon to send the message
Start a chat session from History
You can also start a chat session with a user from History tab.
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Select a user you would like to chat with and tap the double Arrowhead icon to view user contact details
Tap Send message
Send a File / an Image / a Post-It
Send a file / an image:
Start a chat with a user
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Select the option Send as Post-It
History
Note: call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets).
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Note: calls via Collaboration application are also displayed in the device’s call history (Phone -> Recents). |
Settings
Account: login window
Personal: contact details
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About: Info about App version and developer
Log out
Tap Settings
Tap the Log out icon
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