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Use of App outside the office network: the first time you make a login from the local network, the PBX sends the settings of the public network to the application (the same for connection from the public IP). The app tries to connect using the first IP and if it fails, it moves to the second one, thus ensuring the connection both when you are in or outside the office network.

Minimum requirements Requirements iOS:

• WMS version 3.84.

  35087 

  35087 or higher

• iOS version 9

  .0 (iOS 12)
• iPhone 4S

• or higher

• minimum supported device - iPhone 5 (5, 5S, 5C)

Push notifications

Thanks to push notification, the app no longer needs to run all the time. Once you receive a call / a text, the app “wakes up” in the background, even in case the app was closed.

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Sync of enterprise phonebooks

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Select Other 

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Enter the Server name (PBX domain name or IP), User name, Password and Description 

Now all your PBX contacts appear in your iPhone phonebook. Go to iPhone Phone -> Contacts and select the groups that you wish to be displayed in the phonebook of your iPhone.

Login

Launch the app:

• Domain: PBX IP or domain name

• User name: Extension / User name / Email address

• Password: WEB password of a user for access to Collaboration

Or 

You can use Google/ Office 365 credentials for single sign-on.

Two-factor authentication (2FA)

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Read about push notification: https://blog.wildix.com/what-is-push-notification-for-mobile-apps/.

Sync of enterprise phonebooks

1. Go to iPhone Settings -> Passwords & Accounts
2. Select Add Account

3. Select Other 

   
   

4. Select Add CardDAV Account

5. Enter the Server name (PBX domain name or IP), User name, Password and Description 

   
   

Now all your PBX contacts appear in your iPhone phonebook. Go to iPhone Phone -> Contacts and select the groups that you wish to be displayed in the phonebook of your iPhone.

Login

Launch the app:

• Domain: PBX IP or domain name

• User name: Extension / User name / Email address

• Password: WEB password of a user for access to Collaboration

Or 

You can use Google/ Office 365 credentials for single sign-on.

Two-factor authentication (2FA)

It is possible to use 2FA authentication for login. The option can be enabled in Collaboration -> Settings -> Personal.

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• Open a chat session with a user who sent an invitation 
• Tap on the invitation
• Select Join to access the conference via Wizyconf iOS App or Call to access the conference  in audio-only mode. Follow /wiki/spaces/DOC/pages/30280852for details

• Tap Join to enter the conference:

  
  

  
  

  
  

• Upon the first access via the App, you need to enter your name, the conference ID is already present:

  
  

• When you are inside the conference, you can adjust different settings by tapping on Three dots icon: change camera/ microphone source, enable low bandwidth mode, enter tile view:

  
  

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• Account: login window
• Personal: contact details

  • E-mail

  • mobile number

• Features by call class (Internal, External, Blacklist, Whitelist)

  • Activate class: available for External / Blacklist / Whitelist (activates the class)

  • Call reject: if enabled, you do not receive incoming calls

  • Busy call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone

  • Unavailable call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding in case of no answer

  • Force call forward: check the box and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls

  • Call waiting: enable to be able to receive more than one call at a time

  • Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal

• Advanced:
  

  • Debug: if enabled, you can collect logs in case of crashes/ issues with the application. Detailed information can be found in Collecting logs from iOS apps chapter of Debugging of Mobile Apps Guide

  • Send (appears only after enabling Debug option): allows sending an email report with the collected logs to Wildix support

  • Firewall bypass (beta): the feature is disabled by default. The app uses TURN server located on turn.wildix.com (used TCP port 443). If enabled in On mode, the app switches audio stream to PBX via external TURN server right away after call was started. If enabled in Auto mode, the app switches audio stream in case it is missing for 5 seconds after call was started 

    Warning

    Limitations: 

  • firewall bypass works only on Сloud PBXs and on PBXs with 1-to-1 NAT

  • application supports only 1 call in case feature is enabled

  switching to external TURN server during conversation in case audio stream was lost (in Auto mode)

  Use PBX LAN Address (enabled by default): the application connects to one of IP candidates: IP/domain and port 443 if a user did not specify a port on login page or IP/domain:port if user specifies a port on login page

  Disable SIP mode: the feature is disabled by default. If enabled, call via Direct call is set as default mode for call generation. In this mode application de-registers from the PBX; missed call counter, new voicemail counter and status of Trunk, Timetable, Switch, 3 state switch, Call group Feature Keys stop working; chat and call control/ call generation via remote device continue to work 

  Warning
  Limitation: If the option remains active for more than 30 days, PUSH subscription is removed for this extension. As a result, user is be able to receive chats. To reactive PUSH subscription, switch off and then switch on again Disable SIP mode.

  (enabled by default): the application connects to one of IP candidates: IP/domain and port 443 if a user did not specify a port on login page or IP/domain:port if user specifies a port on login page

  • Disable SIP mode: the feature is disabled by default. If enabled, call via Direct call is set as default mode for call generation. In this mode application de-registers from the PBX; missed call counter, new voicemail counter and status of Trunk, Timetable, Switch, 3 state switch, Call group Feature Keys stop working; chat and call control/ call generation via remote device continue to work 

    Warning
    Limitation: If the option remains active for more than 30 days, PUSH subscription is removed for this extension. As a result, user is be able to receive chats. To reactive PUSH subscription, switch off and then switch on again Disable SIP mode.

    
    

  • Firewall bypass (beta): the feature is disabled by default. The app uses TURN server located on turn.wildix.com (used TCP port 443). If enabled in On mode, the app switches audio stream to PBX via external TURN server right away after call was started. If enabled in Auto mode, the app switches audio stream in case it is missing for 5 seconds after call was started 

    Warning
    Limitations:  firewall bypass works only on Сloud PBXs and on PBXs with 1-to-1 NAT application supports only 1 call in case feature is enabled switching to external TURN server during conversation in case audio stream was lost (in Auto mode)

    
    

  • Use WebRTC (available starting from WMS 5.0): the feature is disabled by default. If enabled, the connection between calls is established via WebRTC

    Warning
    Requirements: WMS version 5.01.20200327.3 or higher iOS version 10.0 or higher Limitations in WebRTC mode: conference calls are not supported yet G.729 codec is not supported

    
    

  • Ring on Apple Watch: if enabled, you receive incoming call notification on Apple Watch (Apple watch extension)

  • Chat image quality: select one of the image resolutions (High/ Standard/ Low) to compress or improve quality of pictures/ photos before sending

  • Save chat images to gallery (enabled by default): allows saving images from chat sessions on the phone by tapping on it

  • Convert heic to jpeg (enabled by default): allows converting of .heic images into jpeg

  • Give Feedback: provide customer feedback
• About: Info about App version and developer

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Apple Watch extension allows you:

• To see/ set status from watch (see full status, e.g. "away XXX until yy.zz.mmmm"/ set only away, dnd, online, offline) 

  
  

• To view all active calls: 

  
  

  
  

• To control all active calls: answer/ hang up/ put on hold:

  
  

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