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This guide explains how to enable Wildix Integration with Zoho Products. Available starting from WMS 4.01. Updated: November 2020March 2022 Permalink: https://confluence.wildix.com/x/2IPIAQ |
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Starting from January 2020 support for API version 2 will be discontinued! |
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- Disable existing Wildix - Zoho integration on the Wildix side (WMS Settings → PBX → CRM Integrations)
- Log out from your Zoho account in the Import dialog (WMS Users → Import → Backend Zoho → logout)
- In your Zoho account under Setup -> Channels -> Telephony , "Enable PhoneBridge" button becomes available. The administrator has to click on Enable PhoneBridge to enable PhoneBridge for their Organization.
- In WMS log in and import users again in the Import dialog (WMS Users → Import → Backend Zoho)
- Re-enable Wildix - Zoho integration on the Wildix side (WMS Settings → PBX → CRM Integrations)
How to disable integration
- Go to WMS Settings -> PBX -> Integrations
- Proceed to Zoho Integration tab and click Disable
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