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Before using the app

Requirements

To use this application, you must be a user of a Wildix system and have fast internet connection that doesn’t block VoIP traffic.

...

- WMS version 3.84.35087 or higher
- iOS version 9.0 or higher
- Minimum iPhone 4S

Push notifications

Thanks to push notification, the app no longer needs to run all the time. Once you receive a call / a text, the app “wakes up” in the background, even in case the app was closed.

To deactivate access to Presence and SIP server and to stop receiving notifications, you can set the status to Offline or log out from the app. Read the chapters Status and Log out for more info.

Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/

Sync of enterprise phonebooks

• Go to iPhone Settings -> Accounts & Passwords

• Select Add Account

• Select Other

• Select Add CardDAV Account

• Enter the Server name (PBX domain name or IP), User name, Password and Description
  Now all your PBX contacts appear in your iPhone phonebook

• Go to iPhone Phone -> Contacts and select the groups that you wish to be displayed in the phonebook of your iPhone

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Login

• Domain: PBX IP or domain name

• User name: Extension / User name / Email address

• Password: WEB password of a user for access to Collaboration

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Menu description

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• 1 - Call history
• 2 - Contacts
• 3 - Dialpad
• 4 - Chat
• 5 - Settings

Call

Place a call from Dialpad

• Tap Dialpad

• Select the mode to place a call:

...

• Enter the number

• Tap the green Handset button

From Enterprise Contacts

• Tap the contact you wish to call

• Tap the number you wish to call
  
  

From History

• Go to History

• Tap on a user

• A call is placed automatically

From your device’s contacts

• Tap a contact in your iOS contacts

• Tap and hold the Call button

• Select Collaboration

From Browser (Support of URI for call generation)

Thanks to URI support it is possible to generate a call from the browser by clicking on a link containing a phone number. It allows you to start calls from various web pages.

...

• Tap on a telephone number containing the supported link

• Select Collaboration from the drop-down list

Answer a call

• Tap the green Handset button to answer

• Tap the red Handset button to decline

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Call management

During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.

...

• 1 - Video
• 2 - Hold
• 3 - Transfer
• 4 - New call
• 5 - Mute
• 6 - Speakerphone
• 7 - Conference (in case there is more than one active call)
• 8 - DTMF
• 9 - Hang up

Transfer

Blind transfer:

(transfer without notification)

...

• Tap New call button during a call

• Make a new call (select a contact from Contacts or dial the number manually)

• Wait till the other party answers (the previous call is now on hold)

• Tap Transfer button and select the call on hold to complete the transfer

Video tutorial: 

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