| Info |
|---|
Wildix Collaboration Mobile application provides access to Wildix Unified Communications from your iPhone, iPod touch and iPad. iOS Version: 5.1.34122 To check the current version, go to iOS changelog: https://www.wildix.com/changelog-of-wildix-collaboration-mobile-for-ios/ WMS Version: 3.86 Updated: November 2017 |
| Table of Contents |
|---|
Before using the app
Requirements
To use this application, you must be a user of a Wildix system and have fast internet connection that doesn’t block VoIP traffic.
...
- WMS version 3.84.35087 or higher
- iOS version 9.0 or higher
- Minimum iPhone 4S
Push notifications
Thanks to push notification, the app no longer needs to run all the time. Once you receive a call / a text, the app “wakes up” in the background, even in case the app was closed.
...
Go to iPhone Settings -> Accounts & Passwords
Select Add Account
Select Other
Select Add CardDAV Account
Enter the Server name (PBX domain name or IP), User name, Password and Description
Now all your PBX contacts appear in your iPhone phonebookGo to iPhone Phone -> Contacts and select the groups that you wish to be displayed in the phonebook of your iPhone
Login
Domain: PBX IP or domain name
...
User name: Extension / User name / Email address
Password: WEB password of user for access to Collaboration
Menu description
1 - Call history
2 - Contacts
3 - Dialpad
4 - Chat
5 - Settings
User status
Tap Dialpad
Tap status icon / user picture
Select user status: DND / Away / Offline / Online
Enter your status message (optional)
...
| Note |
|---|
| Note: Offline status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; you will not receive push notifications at all. |
Call
Place a call from Dialpad
Tap Dialpad
Select the mode to place a call:
...
Tap a contact in your iOS contacts
Tap and hold the Call button
Select Collaboration
From Browser (Support of URI for call generation)
Thanks to URI support it is possible to generate a call from the browser by clicking on a link containing a phone number. It allows you to start calls from various web pages.
...
| Note |
|---|
| Note: On iOS mobile calls and VoIP calls have the same priority, you VoIP call is not interrupted in case you receive an incoming mobile call. |
- Tap the green Handset button to answer
Tap the red Handset button to decline
Call management
During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.
...
Widget Connector url https://www.youtube.com/watch?v=HfxIDPLKu2U&feature=youtu.be
Chat
All the colleagues added to your roster appear in Chat menu.
...
Go to History
Select a user you would like to chat with and tap the double Arrowhead icon to view user contact details
Tap Send message
Send a File / an Image / a Post-It
Send a file / an image:
Start a chat with a user
Tap +
Select the source:
...
Start a chat with a user
Write your message
Tap +
Select the option Send as Post-It
History
| Note |
|---|
| Note: Call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets). |
...
| Note |
|---|
| Note: Calls via Collaboration application are also displayed in the device’s call history (Phone -> Recents). |
Settings
Account: login window
Personal: contact details
E-mail
mobile number
Features by call class (Internal, External, Blacklist, Whitelist)
Activate class: available for External / Blacklist / Whitelist (activates the class)
Call reject: if enabled, you do not receive incoming calls
Busy call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone
Unavailable call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding in case of no answer
Force call forward: check the box and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls
Call waiting: enable to be able to receive more than one call at a time
Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal
About: Info about App version and developer
Log out
Tap Settings
Tap the the Log out icon
| Note |
|---|
| Note: After you log out, you will no longer receive calls and texts. |
...