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Enable exit code 0 from voicemail (available starting from Beta 3.88.41711.32)

Starting from WMS Beta Version 3.88.41711.32, support for exit code 0 from voicemail allowing caller to speak with an operator was added

How to use:

• Add the letter ‘o’ as called number to the Dialplan context (that is where the “0” key sends the caller)

How to enable:

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Users

2 PBXs in WMS Network each with its own Active Directory for users

To make it work, proceed as follows:

1. Make import of users via Active Directory on Server PBX
2. Access Client PBX and move users from Server PBX to Client PBX
3. Enable Active Directory sync on Client PBX: connect as root via SSH to Client PBX and create the file /rw2/etc/ad_connect.conf

Devices

Disable devices sync

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• Add parameters disable_sync_portal=1 “ and disable_sync_manual=1 to the config file /rw2/etc/pbx/device_sync.conf
  Available values: 1 – sync is disabled; 0 – sync is enabled

Enable g729 transcoding for web phone calls to trunks which do not support G711

To enable g729 transcoding, edit the file /etc/callweaver/sip-general-custom.conf:

• Add the parameter g729_transcoding=yes to [general] section

Enable Q-value (serial forking) for trunk registration

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• Copy registration line for some trunk from /etc/callweaver/sip-registration.conf (Example: register => 144?144:123456:”144″@10.168.0.144:5060)

• Uncheck Enable registration option in Trunk Settings (WMS -> Trunks)
• Add new line into /etc/callweaver/sip-general-custom.conf: register => 144?144:123456:”144″@10.168.0.144:5060~~0.6 (where 0.6 is q-value)

• Run the command:

  Code Block
  callweaver -rx “sip reload”

Enable g729 transcoding for web phone calls to trunks which do not support G711

To enable g729 transcoding, edit the file /etc/callweaver/sip-general-custom.conf:

• Add the parameter g729_transcoding=yes to [general] section

  
  

Dialplan

Enable exit code 0 from voicemail (available starting from Beta 3.88.41711.32)

Starting from WMS Beta Version 3.88.41711.32, support for exit code 0 from voicemail allowing caller to speak with an operator was added

How to use:

• Add the letter ‘o’ as called number to the Dialplan context (that is where the “0” key sends the caller)

How to enable:

• Add the parameter operator=yes to the file voicemail.conf. It allows sender to hit 0 before/ after/ during leaving a voicemail to reach an operator

Allow overriding of Global Call groups settings 

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With persistentmembers enabled, all dynamically added Call group members (via Feature code "Call group management" 97, WebAPI "Call group login" and Contact center feature in Collaboration) are stored in their Call groups and therefore saved after the system restart. 

• autofill = no 
  

With autofill disabled, a Call group attempts to deliver calls to members in a serial manner. This means only one call is attempted to be distributed to members at a time. Additional callers are not distributed to members until that caller is connected to a member. With autofill enabled, callers are distributed to available agents simultaneously. The parameter allows you to more efficiently distribute calls between Call group members, especially if there are several callers in a queue and several members can accept a call. 

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