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This guide describes how to set up a notification call to a management / frontdesk extension when someone dials emergency number (911 in our example) Created: December 2018 Permalink: https://confluence.wildix.com/x/wgDwAQ |
Emergency Call Notification - Use Case
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Notification call will show the extension which dialed the emergency as the caller ID number, plus, once picked up, will play a TTS message containing some pre-configured message as well as the extension number of the party that dialed 911.Overview of Solution
The solution is generally as follows:
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WARNING! If you build this in your system to try it, please note that the last step of the users 911 dialplan is: Dial the Trunk -> TrunkName -> Number 911 You will want to replace 911 here with a test number of your choice until such time as you decide to put this configuration into production. Example; replace 911 with your cell phone number so that you call to your cell phone and NOT to the live emergency 911 service! |
Configuration
Step 1. Set up 911 entry in users dialplan(or whatever dialplan target users use)
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Below are preferences for user 765 (Notice the call forward all "Call Forward All" is set to send the call to 764)
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Below are preferences for user 777 (Notice the call forward all "Call Forward All" is set to send the call to 778)
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| Note |
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Note: Text other than ${MYVAR} can be changed to meet your needs. |
Step 4. Create Create 778 entry in users dialplan. It will route the notification call to a call group.
Add extensions you want to be notified to the call group. Don’t specify a timeout if you want it to ring until someone answers.
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These arbitrary values can be changed to anything that you would like. However, if you do use different values, be sure to change ALL references for it to the value of your choice.
Example; : You want to use User of 321 instead of 765: You , you must of course build a user 321 instead of 765. And, you must change the reference to 765 in the 911 dialplan entry to 321 as well. This one! Set -> ORIGINATE_EXTEN -> 765
Also note that in this example we have added everything to the user dialplan since the originating call is expected to come from an interanl user dialing 911. However, this example could be tweaked to use for some other purpose that perhaps has a triggering event of a call arriving on a trunk. If you reuse this example in such a way you would want to be sure to add the originate application steps into the dialplan associated with the trunk that the call will be arriving on.
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