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Table of Contents

Info

This guide describes how to set up a notification call to a management / frontdesk extension when someone dials emergency number (911 in our example)

Created: December 2018

Permalink:

Emergency Call Notification - Use Case

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Note
Note: In the ORIGINATE_EXTEN, 765 is an extension number. It is a “fake” user used exclusively for call forwarding. It does not need to be online. It is simply used to forward the call to a dialplan entry that will play a TTS message to the user that is being notified.

Note
Note: In the ORIGINATE_EXTEN, 777 is another “fake” user which forwards the call to a dialplan entry that will route it to a call group consisting of users to be notified. This is done so that the notification can ring until someone answers it.

Step 2. Setup Forwarding Users 765 and 777 (referenced in dialplan config in step 1)

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Note
Note: ${MYVAR} is a variable that contains the calling extension (set in the 911 dialplan entry in the Set -> ORIGINATE_VARIABLES).

Note
Note: Text other than ${MYVAR} can be changed to meet your needs.

Step 4. Create 778 entry in users dialplan.

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Key

Emergency Call Notification - Use Case