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Info

Wildix Collaboration Mobile application provides access to Wildix Unified Communications from your iPhone, iPod touch and iPad.

iOS Version: 6.68.3524435263

To check the current version, go to iOS changelog:https://www.wildix.com/new-releases-and-updates/collaboration-ios-app-changelog/

WMS Version: 3.88

Updated: November 2018January 2019

Permalink: https://confluence.wildix.com/x/ToDt

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Sync of enterprise phonebooks

Note

Sync of enterprise phonebooks is not necessary: live search in PBX phonebooks is supported directly from Dialplad.


  1. Go to iPhone Settings -> Accounts & Passwords
  2. Select Add Account
  3. Select Other
  4. Select Add CardDAV Account
  5. Enter the Server name (PBX domain name or IP), User name, Password and Description

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Detailed information can be found in Collaboration User Guide.

Access to microphone and contacts and location 

Follow the instructions to enable access to your phone's microphone and contacts.

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Place a call from Dialpad

  1. Tap Dialpad
  2. Select the mode to place a call: 

    Note

    Note: It is possible to generate a call via another device registered to your account.


    • VoIP: place a call via the PBX (recommended in case you have fast and reliable Internet connection)
    • Callback: you receive a callback from the PBX via Mobile network (make sure your mobile number is indicated in Settings -> Personal)
    • Direct Call: place a call via Mobile network

    • Wildix devices registered to your account: select a device for the list

  3. Start entering user’s name or number / extension in the Search field to find a user / a contactcontact 

  4. Tap on a user / a contact you wish to call. The call is placed automatically

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1 - Video

2 - Hold

3 - Transfer. Select the needed option for the list: Contact (choose a contact from Contacts)/ Number (dial a number you wish to call from Dialpad)/ Device (select a device where you wish to pass the call)/ Function key (select a BLF key to transfer the call)

4 - Record a call

5 - Mute

6 - Speakerphone. Tap to switch to Speaker mode and vice versa. If you use AirPods, please consult the next chapter for details

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  1. Go to Function keys tab during a callcall 
  2. Select the function key to transfer a call
  3. Tap Transfer for blind transfer, otherwise tap Call to start a call first (attended transfer)

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Note

Note: If you delete a chat session with a user, you can restore it from History via Send message option.

Send a File / an Image / a Post-It

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Participate in Ubiconf videoconference

  1. Open a chat session with a user who sent an invitation 
  2. Tap on the invitation
  3. Select Join to enter the conference room via Safari browser (open automatically) or Call to access the conference in audio-mode only

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Warning

Current limitations:

  • Only audio and chat, no video in Safari
  • DND status "in conference" is removed after the conference is finished, but is not removed automatically after closing tab with conference 
  • User authorization is required to enter the conference
  • It is impossible to create a conference from iOS app; it is possible to participate in the conference if you were invited (you receive an invitation via chat)

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  • Account: login window
  • Personal: contact details
    • E-mail

    • mobile number

  • Features by call class (Internal, External, Blacklist, Whitelist)
    • Activate class: available for External / Blacklist / Whitelist (activates the class)

    • Call reject: if enabled, you do not receive incoming calls

    • Busy call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone

    • Unavailable call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding in case of no answer

    • Force call forward: check the box and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls

    • Call waiting: enable to be able to receive more than one call at a time

    • Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal

  • Advanced:
    • Debug: if enabled, you can collect logs in case of crashes/ issues with the application. Detailed information can be found in Collecting logs from iOS apps chapter of Debugging of Mobile Apps Guide

    • Send (appears only after enabling Debug option): allows sending an email report with the collected logs to WIildix support

    • Use PBX LAN Address (enabled by default): the application connects to one of IP candidates: IP/domain and port 443 if a user did not specify a port on login page or IP/domain:port if user specifies a port on login page

    • Chat image qualityselect one of the image resolutions (High/ Standard/ Low) to compress or improve quality of pictures/ photos before sending

    • Save chat images to gallery (enabled by default): allows saving images from chat sessions on the phone by tapping on it

    • Convert heic to jpeg (enabled by default): allows converting of .heic images into jpeg

  • About: Info about App version and developer

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