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The List of custom config parameters that allow to change various settings in config files. Created: August 2018 Updated: December 2018 Permalink: https://confluence.wildix.com/x/0AiIAQ |
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For Custom provisioning parameters, read the document Provisioning Custom Settings |
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The option allows overriding of Global Call groups settings (see the chapter below) and saving custom parameters after each system upgrade.
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Access queues-general-custom.conf via SSH as root:
Code Block nano-tiny /rw2/etc/callweaver/queues-general-custom.conf
- Add a custom parameter, for example, autofill = yes (by default, the file queues.conf contains autofill = no parameter)
- Save changes
Global Call groups settings
Global Call group settings are defined and configured in [general] section of the configuration file queues.conf (the path to the file: /rw2/etc/callweaver/queues.conf).
[general] section
The section contains global settings that are applied to all Call groups.
- persistentmembers = yes
With persistentmembers enabled, all dynamically added Call group members (via Feature code "Call group management" 97, WebAPI "Call group login" and Contact center feature in Collaboration) are stored in their Call groups and therefore saved after the system restart.
- autofill = no
With autofill disabled, a Call group attempts to deliver calls to members in a serial manner. This means only one call is attempted to be distributed to members at a time. Additional callers are not distributed to members until that caller is connected to a member. With autofill enabled, callers are distributed to available agents simultaneously. The parameter allows you to more efficiently distribute calls between Call group members, especially if there are several callers in a queue and several members can accept a call.
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General information regarding Call groups: WMS Start Guide How to set up call distribution in Call groups: Call distribution in Call groups Admin Guide |
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