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This document explains how to set Caller ID (caller name and/ or caller number) Created: August 2019 Permalink: https://confluence.wildix.com/x/jgBKAw |
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Caller ID allows the person being called to see the number and/or the name of the person calling them, when they have the correct equipment to receive the Caller ID information. Also, it is important to keep in mind that ultimately it is the carrier who is in control of the Caller Id name and number, see Carrier considerations.
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In this Case the Caller ID name “Julio Ramirez” and Caller ID number “+16145025075” will be sent to the trunk, this is a “per user configuration” and can be overridden by the trunk configuration or dialplan configuration. Please see Method 2 Caller ID at trunk level, Method 4 - Caller ID at trunk level - Advanced, and Method 3 - Configure the Caller ID in the Dial plan.
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In the call details there will be (most probably) two flows, with your keyboard arrows select the INVITE going to your carrier’s IP (the flow on the right). Once highlighted you should see the INVITE details on the right side of the screen. In the previous image, the Caller ID in the “FROM” fields should match the Caller ID name and number set in the User “Full name” and “Office number”. See Method 1 - Basic Caller ID configuration (User), or the Caller ID name and number set in the dial plan, see Method 3 - Configure the Caller ID in the Dial plan, or the Caller ID name and number set on the trunk, see Method 2 Caller ID at trunk level. Finally, if Caller ID was set to any of the special fields, Method 4 - Caller ID at trunk level - Advanced, you should see that special field on the INVITE (as shown in the previous picture).
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