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Failover service allows using one PBX as a backup for another one when the latter goes down. This guide describes the supported features and the procedure to set up the service. WMS version: 5.0X / 4.0X Created: December 2017 Updated: September 2020April 2021 Permalink: https://confluence.wildix.com/x/dABuAQ |
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All the devices that support double registration:
- WP4X0, START (ex WP410), WorkForce, WelcomeConsole, Vision, SuperVision
- W24FXSR2/W04FXS/W02FXSR2 (except for W01FXS – pre 2015)
- W04FXO
- PRI
- 01/02 BRI
- Collaboration (WEB phone)
- Collaboration Native app (starting from v. 2.1.5)
- Collaboration Chrome extension (starting from v. 1.6.7)
- Incoming SIP trunks (remote operators / devices try to connect to both PBXs)
- WP600AXX (starting from v. 2.8.22)
- Android clients
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| Device | Main SIP server | Failover SIP server | Timeouts (s)(switch to backup / main) |
|---|---|---|---|
| WP4X0 old models | TCP / 443 (*) | TCP / 443(*) | 60-105 / 60-105 |
| WP4X0 R2 | TCP / 443 (*) | TCP / 443 (*) | 30-60 / 10-60 |
WP4X0 R3, START, WorkForce, WelcomeConsole (**) | TLS / 443 (*) | TLS / 443 (*) | 95-145/ 60-105 |
| Vision, SuperVision | TCP / 443 (*) | TCP / 443 (*) | 60-180 / 15-45 |
| W24FXSR2 | TCP / 443 (*) | TCP / 443 (*) | 40-45 / 30-90 |
| W04FXS | TLS / 443 (*) | TLS / 443 (*) | 30 / 45-300 |
| W02FXSR2 | UDP / 5060 | UDP / 5060 | 30-60 / 10-30 |
W0XPRI (**) | TCP / 443 (*) TLS / 443 (*) | TCP / 443 (*) TLS / 443 (*) | 10 / 30-180 |
| W01/02BRI (**) | TCP / 443 (*) TLS / 443 (*) | TCP / 443 (*) TLS / 443 (*) | 10-60 / 60-180 |
| W04FX0 | TLS / 443 (*) | TLS / 443 (*) | 30 / 45-300 |
| WP600AXX | TLS / 443 (*) | TLS / 443 (*) | 60-180 / 15-45 |
| Android clients | TLS / 443 (*) | TLS / 443 (*) | active: 60-180/ 15-45; in background: switch immediately |
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TLS support is enabled on WP4X0 R3, START, WorkForce, WelcomeConsole, W0XPRI, W01/02BRI:
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Run the following command on a Failover PBX to copy user files (which are encrypted) from a Main PBX:
Code Block scp admin@<pbx A>:/etc/user.d/*.lua /etc/user.d/ or scp -P 2222 admin@<pbx A>:/etc/user.d/*.lua /etc/user.d/ - for Cloud
where <PBX A> is a domain name of a Main PBX.
Then you need to set an owner of the copied files by running the command on the Failover PBX:
Code Block chown wms:wms /etc/user.d/*lua
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