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Introduction

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1. Open a ticket via OTRS Support UK to report any faults with an item(s)
2. Wildix Tech Support UK verifies the request and its warranty coverage. If the fault is confirmed and the item is covered, open a an RMA request on WMP and when done and a return label is provided (at Wildix expense) for sending, ship the item to Wildix UK
3. Upon receiving the item, Wildix checks and replaces/ recovers it and ships it back to you at Wildix expense.
4. If the item is found to be defective, it is scrapped and a credit note is issued. If the item is recovered, it is shipped back to you at Wildix expense

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1. Open a ticket via OTRS Support US to report any faults with an item(s)
2. Wildix Tech Support US verifies the request and its warranty coverage. If the fault is confirmed and the item is covered, open an RMA request on WMP and request a return label by sending an email to  to logistics@wildix.us with the RMA Number and dimensions and weight of a box
3. Ship an the item (s) to Wildix USA at Wildix expense 
4. Upon receiving the item, Wildix checks and replaces/ recovers it and ships it back to you at Wildix expense
5. If the item is found to be accidentally damaged, it is scrapped. In this case, Wildix Tech Support US contacts a person who opened the RMA request, attaching photos or other evidence

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