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With the variable HelpPointX, where X is a help point ID, you can customize the content of audio alerts sent to users and create any additional help points if needed. Please note that that Help point points 1-10 are preserved so you need to start adding from HelpPoint11. |
Navigate to Call Groups tab and create a new call group specifically for handling assistance requests triggered by QR codes (it is needed for Help point 3 scenario). Make sure to activate Call waiting option when configuring the Call group strategy, so its members can receive more than one call at a time (consult the documentation for detailed guidance on how to create Call groups)
Proceed to Dialplan rules tab and select kite Dialplan procedure
Add 223344 as the called number and Call group Dialplan application to the chosen number
In the Call Group application settings, select the call group that you created
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Wildix desk phones can also join the broadcast, as long as they are connected to the same PBX. We suggest connecting SuperVision (specifically relevant for managers) and joining the broadcast via one of the following options:
In case of on the phone we you need to join several broadcasts, you can set a dedicated Function key to enter the each broadcast. And if you have more than one broadcast, you can have several Function keys |
Basic scenarios
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Ensure that all demo users are connected to an audio conference set up in Dialplan (in our example, conf 2), as all audio alerts are delivered to this specific conference. |
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