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When unpacking x-hoppers Green Box, please be aware that it consists of two layers, each with specific contents:

Top Layer:

• W-AIR Headsets

• x-hoppers keychain

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• Put the Headset in the registration mode by pressing Call, Volume+ and Volume- buttons at the same time for more than 5 seconds. When the Headset is in registration mode, the LED indicator blinks with short blue flashes and a voice prompt announces “Registering”

• The Headset connects to the Base Station. When the Headset is subscribed, the voice prompt announces “Headset subscribed”

• After the registration, all the Headsets are listed in WMS W-AIR devices tab

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How to Set Up

Step 1. Creating users

• Access WMS and navigate to Users menu

• Create user profiles for each individual who will be using x-hoppers

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• Navigate to Dialplan menu, Dialplan rules tab

• Download and import the following Dialplan procedures in Dialplan rules tab

  • View file
    name "XHoppersHelpPoints" and "clickcollect" Dialplan procedures.bkp

    - required for playing notifications for x-hoppers users if one of the Help help points is triggered and demonstrating click and collect scenario
    Image Added

  • View file
    name "ChatGPT" Dialplan procedure.bkp

    - required for ChatGPT integrationIntegration

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• Modify the users Dialplan by adding *wairWairhotline*as a called number

• Add the following Dialplan applications:

  • Set -> Language -> choose language

  • Speech to text -> insert Please unmute and say question for Chat GPT, or wait to join the broadcast or any customized text

  • Jump to -> "${RECOGNITION_RESULT}"="question" -> ChatGPT procedure

  • Play sound -> click Browse (three dots) and choose the sound to be played on joining the broadcast or create it dynamically using TTS, for example Welcome to x-hoppers, joining the broadcast

  • Conference -> enter the conference room ID number. This can be any number, e.g. 1, 2, 3, etc

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• Navigate to General Settings tab, under Set dialplan variables, set the following variables and click Save button:

  • HelpPoint1=Help point 1 is triggered. Customer is looking for help in fresh fruits area

  • HelpPoint2=QR 2 is scanned. Customer is looking for more info about Workforce phone

  • HelpPoint4=Help point 4 is triggered. Customer is waiting for an online order to be picked up

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• Navigate to Call Groups tab and create a new call group specifically for handling assistance requests triggered by QR codes (it is needed for Help point 3 scenario). Make sure to check off Call waiting option when configuring the Call group strategy, so its members can receive more than one call at a time (consult the documentation for detailed guidance on how to create Call groups)

• Proceed to Dialplan rules tab and select kite Dialplan procedure

• Add 223344 as the called number and " Call group " Dialplan application to the chosen number

• In the Call Group application settings, select the call group that you created

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Create

• Log in to x-bees and create x-bees conversation with all the users that are participating in the x-hoppers conference and also needed managers. In the next step, you will need to copy its ID

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• To gather and post transcription transcriptions of conversations, use these commands in Terminal:

  • create directory /etc/systemd/system/pbx-data-engine.service.d

    Code Block
    # mkdir /etc/systemd/system/pbx-data-engine.service.d

  • add the following key to the file: the file 

    Code Block
    # vi /etc/systemd/system/pbx-data-engine.service.d/override.conf [Service] ExecStart= ExecStart=/usr/sbin/pbx_data_engine.py --daemon --mode calls presence -cr

    reload systemd and restart the service to apply the changes:

    Code Block
    # systemctl daemon-reload # systemctl restart pbx-data-enginepy --daemon --mode calls presence -cr

  • add the following data to /rw2/etc/pbx/x-hoppers.json file:

    Code Block
    [ { "audio_conf_id": "2", "xbees_channel_id": "f6d17593-98b6-471d-941a-cd03153f", } ]

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• • • audio_conf_id: ID of the audio broadcast channel in x-hoppers where the communication takes place

    • xbees_channel_id: ID of the x-bees conversation, where the content will be posted

  • reload systemd and restart the service to apply the changes:

    Code Block
    # systemctl daemon-reload # systemctl restart pbx-data-engine

How to perform the Demo 

During a demonstration of x-hoppers, you can present both basic and advanced scenarios to showcase the system's capabilities. Basic scenarios involve scanning QR codes or using tablets and utilizing x-bees for gathering and posting content, while advanced scenarios showcase integration with Veesion and ChatGPT, taking communication to the next level.

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x-hoppers users are connected to the broadcast in Retail mode (muted) by default once W-AIR Headsets are left up lifted from the charging cradle.

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• Trigger QR code 1 or follow the link designed for tablets https://x-hoppers-tablet.wildix.com/?box_id=X&key=X&action_id=1 (insert your own box_id and key instead of X)

• Upon triggering the help point, x-hoppers system sends an audio alert

• Users who are wearing W-AIR headsets hear a prompt through the broadcast channel. The prompt informs about the specific help point that was triggered and the assistance required. For example, the prompt could be: "QR 1 is scanned. Customer is looking for help in the fresh fruits area." (it is specified in WMS Dialplan -> General Settings)

• Simultaneously, after triggering the help point, x-hoppers displays a message to customers indicating that their request for help was received and is being addressed

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• Trigger QR code 1 or follow the link designed for tablets https://x-hoppers-tablet.wildix.com/?box_id=X&key=X&action_id=3 (insert your own box_id and key instead of X)

• Upon triggering the help point, the system redirects customers to Kite web page

• After entering customer’s name, a call is placed automatically to a pre-configured call group

• Retail assistants within the call group receive the call and are alerted to the customer's request for assistance

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• Follow the link designed for tablets https://x-hoppers-tablet.wildix.com/?box_id=X&key=X&action_id=4 (insert your own box_id and key instead of X)

• Upon triggering the help point, customers need to enter a number of their order

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• Users who are wearing W-AIR headsets hear a prompt that informs them about the specific help point being triggered and a customer's product interest. For example, the prompt might be: "Help point 4 is triggered. Customer is waiting for an online order to be picked up" (it is specified in WMS Dialplan -> General SettingsOrder number ${text} has arrived for collection, Order number ${text} has arrived for collection" (you can customize it in clickcollect Dialplan procedure)

• Simultaneously, after triggering the help point, x-hoppers displays a message to customers indicating that their request was received and is being addressed

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• Initiate and hold conference conversations using W-AIR Headsets

• The system automatically records and transcribes everything that is said during the conversations

• The transcriptions of the conference conversations are automatically displayed in x-bees channel

• Managers and team members with access to the x-bees channel can view the transcriptions in real time. This allows them to monitor discussions, decisions, and interactions that occurred during the conference

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