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x-hoppers is an innovative Retail Headset System design to connect shop retail assistants and increase customer conversions. The solution is built on DECT technology, linked to a full communications system in the Cloud. Fully wireless x-hoppers headsets let shop retail assistants easily communicate with each other as well as receive calls.
Also, x-hoppers offers an integrated QR code system, which can provide shop retail assistants with instant buyer alerts.
x-hoppers Green Box serves as a demonstration kit that showcases the capabilities and advantages of x-hoppers the system. It's a comprehensive package that includes all the essential components needed to simulate its functionality in real-world scenarios.
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Full x-hoppers Documentation: https://wildix.atlassian.net/wiki/x/RCDOAQ. |
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Item | Quantity |
Products: | |
W-AIR Headset | 6 |
W-AIR Headset MultiCharger | 1 |
W-AIR Small Business Base Station | 1 |
Licenses: | |
x-hoppers-backoffice | 2 |
x-hoppers-SalesFloorHopper-AI | 6 |
x-hoppers-SuperHopper-AI | 1 |
Power supply and neckbands are shipped separately.
+keychain
Licensing explanation
BackOffice | SalesFloorHopper + AI | SuperHopper + AI |
For administration and support roles that are not client-facing | For retail assistants working on the shop floor | For managers and supervisors |
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Basic Datasheet
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Coming soon. |
How to assemble the Box
Step 1. Unpacking
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Place the Headsets into the Charger one by one. Ensure they are properly seated and charging. Allow at least 10 hours for the full charging before use.
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If you need any guidance, follow the instructions in W-AIR Headset User Guide, “Using the Charger” section. |
Step 3. Provisioning W-AIR Base Station
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Access WMS and navigate to the Devices menu
Click + Add button to provision the device
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Insert the Base Station’s MAC address and copy the Provisioning link
Access the Base Station’s web interface (credentials for the first time access: admin : admin), navigate to Management menu and insert the link, click Save and Reboot button
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If you need any guidance, follow the instructions described in Remote Provisioning of Wildix devices, “W-AIR Small Business” section. |
Step 4. Registering W-AIR Headsets
Step 5. Updating
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Firmware
To upgrade the Firmware of W-AIR SB Base Station, navigate to Devices tab, select the Base and click Configure/Sync button. Wait for several minutes, note that during the upgrade, the device is rebooted. As soon as the upgrade procedure is finished, the new FW version appears in the Devices menu of the WMS, the base stations are no longer marked with the blue color.
After successful registration of W-AIR Headsets, put them into the Charger to update firmware
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You can check the progress of the upgrade procedure of W-AIR Headsets on the web interface of the W-AIR base. |
How to Set Up
Step 1. Creating users
Access WMS and navigate to the Users menu
Create user profiles for each individual who will be using x-hoppers
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Note about lisenses |
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Note: Detailed description on how to create users can be found in WMS Start Guide, “Adding users manually” section. |
Step 2. Assigning users to the Headsets
Navigate to the Devices menu, W-AIR devices tab
Associate each user with their respective W-AIR Headset
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Note: Detailed description on how to assign W-AIR Headsets can be found in x-hoppers Admin Guide, “Assign headsets to PBX users” section. |
Step 3. Configuring Dialplan procedure for Joining the broadcast
Navigate to the Diaplan menu, Dialplan rules tab
Modify the users Dialplan by adding *wair* as a called number
Add the following Dialplan applications:
Set -> Language -> choose language
Play sound -> click Browse (three dots) and choose the sound to be played on joining the broadcast or
Conference -> enter the conference room ID number. This can be any number, e.g. 1, 2, 3, etc.
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Step 4. Configuring a Call group and Diaplans for
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demo purposes
Note: For convenience, you can import all Dialplan procedures from the attached file (WMS Dialplan -> Dialplan rules -> click Import and upload the file)
Navigate to Call Groups tab and create a new call group specifically for handling assistance requests triggered by QR codes (it is needed for QR code 3 scenario
Navigate to Dialplan rules tab and select kite Dialplan procedure
Add 223344 as the called number and "Call group" Dialplan application to the chosen number
In the Call Group application settings, select the call group that you created
Step 5. Create an x-bees channel
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Step 6.
How to perform the Demo
During a demonstration of x-hoppers, you can present both basic and advanced scenarios to showcase the system's capabilities. Basic scenarios involve scanning QR codes and utilizing x-bees for gathering and posting content, while advanced scenarios showcase integration with Veesion and ChatGPT, taking communication to the next level.
Joining the broadcast
The broadcast is the core functionality of x-hoppers, it refers to the network created by the system that enables seamless and real-time communication between multiple W-AIR Headsets.
x-hoppers users are connected to the broadcast in Retail mode (muted) by default once W-AIR Headsets are left up from the charging cradle.
To start speaking in the broadcast, use one of the options:
Call button: press and hold the button to get unmuted. You stay unmuted only while pressing the button. When the button is released, the headset goes back to mute
Mute button (Hands-free mode): press the button to unmute and be able to speak in the broadcast. All people in the broadcast can hear you. You stay unmuted till the Mute button is pressed again or till the headset is placed to the charger
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Wildix desk phones can also join the broadcast, as long as they are connected to the same PBX. We suggest connecting SuperVision and joining the broadcast via any option available:
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Basic scenarios
QR code 1. Help is required in a specific area
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In this use case, a QR code is designed to provide customers with detailed information about a specific product. When scanned, the QR code directs customers to a webpage where they can learn more about the product they're interested in. Simultaneously, shop retail assistants are alerted to the customer's interest, allowing them to offer personalized assistance.
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Scan the QR code 2
Upon scanning the QR code, x-hoppers system triggers an alert
Users who are wearing W-AIR headsets hear a prompt that informs them about the specific QR code being scanned and a customer's product interest. For example, the prompt might be: "QR 2 is scanned. Customer is looking for more information about the Workforce phone." (it is specified in WMS Dialplan -> General Settings)
Simultaneously, after scanning the QR code, x-hoppers redirects customers to a predefined webpage https://www.wildix.com/product/voip-phones-and-headset/ related to the product, where they can access its detailed information
QR code 3. Direct call for assistance
In this scenario, QR Code 3 is designed to enable customers to initiate a direct call for immediate assistance.
To demonstrate:
Scan the QR code 3
Upon scanning the QR code,
QR code 4. Click and Collect (can be created additionally)
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Create a channel in x-bees
To enable the functionality:
Advanced scenarios
Veesion Integration
Postman is required
ChatGPT Integration
https://drive.google.com/file/d/11_FYM9ze2xKp-1ycE1Kfc6TqCQA1dtR3/view?usp=drive_link
Add several example questions of what can be asked (Get in touch with Kat)
Example questions to ask:
Could you compare and contrast the following two products: an Asus Vivobook 15 and a Samsung Galaxy Book 3?
Which induction hobs can be plugged in and which must be wired in directly?
Is the discontinued EXPEDIT series compatible with KALLAX?
Are Kraft Jet-Puffed brand marshmallows kosher? Are they halal?
Are there any allergens present in Naked Fruit and Nut bars?
? Add a video