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On this page, you can find detailed description of the Cloud Analytics (CDR-View 2.0) feature in Collaboration which provides all the information you need to keep on top of your business. Created: July 2023 Permalink: https://wildix.atlassian.net/wiki/x/AYBJDQ |
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The following views are available:
Data Grid
Note Note:
- Flow id is the unique identifier of a call, including all call transfers.
For example, you see a call that consists of multiple parts and want to filter all its parts. You can use Flow id for this. - Part refers to the number of transfers, starting from 0. First part of a call is a 0 transfer, the next on is the first transfer (Part=1), etc.
- In the Flags column, call flow is marked with flags (which act like tags). Currently, the following flags are available: voicemail, wizyConference, pbxConference, mobility, fax.
- Flow id is the unique identifier of a call, including all call transfers.
- Line Chart
- Area Chart
- Pie Chart
- Bar Chart
- Column Chart
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- Direction: choose if you want to see inbound, internal, or outbound calls
- Service: select the services (Call groups) you want to be displayed
- Talk Time: select talk time (currently, the filter is available in seconds)
- Trunk: choose the trunks to be included in the report
- Tags: select available tags
- PBX: choose the necessary PBX serial(s)
- Date: choose the period by which the data should be filtered:
- Tab Rolling:
- Yesterday
- Today
- This (minute(s), hour(s), day(s), week(s), month(s), quarter(s))
- Last (number of minute(s), hour(s), day(s), week(s), month(s), quarter(s))
- Before (<)
- After (>)
- On or after (
- On or after: displays data of a chosen date and later period
- Before: displays data of a period before the selected date
- Between: allows to indicate a specific interval, with start and end date
- ≥)
- On or before (≤)
- Week to date
- Month to date
- Quarter to date
- Tab Fixed:
- Between / Not in between
- On (=) / Not on (!=)
- In month and year
- In quarter and year, etc.
- Tab Rolling:
- Name: select the user(s) to be included in the report
- ACL Group: select ACL group(s) to be displayed
- Number: choose the number/ extension to filter all incoming and outgoing calls to the selected number/ extension
- Department: select the necessary department(s) of PBX users
- Timezone: choose the timezone
- Group by: choose if you want to group the data by Status, Direction, Service, Trunk, or PBX.
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