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Info

On this page, you can find detailed description of the Cloud Analytics (CDR-View 2.0) feature in Collaboration which provides all the information you need to keep on top of your business.

Created: July 2023

Permalink: https://wildix.atlassian.net/wiki/x/AYBJDQ

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WMS Beta 6.03.20230630.3 or higher
License: UC-Premium
ACL rules set in WMS:
- can use analytics: adds display of the Analytics button in Collaboration
- can see analytics: lets to choose which groups data will be available in Analytics reports

Note

Note:

Analytics data is stored in the country of origin.
Analytics is not available if Collaboration is opened via iframe.

How to access Analytics

To access Analytics, click on the Analytics button at the top of the screen:

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Collaboration Analytics provides the report data in different charts and you can easily navigate between them by choosing the necessary tab:

The following views are available:

Data Grid
Image Added

Note

Note:

Flow id is the unique identifier of a call, including all call transfers.
For example, you see a call that consists of multiple parts and want to filter all its parts. You can use Flow id for this.
Part refers to the number of transfers, starting from 0. First part of a call is a 0 transfer, the next on is the first transfer (Part=1), etc.
In the Flags column, call flow is marked with flags (which act like tags). Currently, the following flags are available: voicemail, wizyConference, pbxConference, mobility, fax.