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Note

Note:

  • The support starts from WMS 6.03.20230630.3. 
  • The feature works only if there is an x-hoppers license available on the PBX.

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Record in-store conversations (listen in CDR-View)

Starting from WMS 6.03.20230630.3, it is possible to record in-store conversations and listen them via CDR-View. The recording starts when user unmutes himself in the conference and begins talking.

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To enable the functionality:

  1. create directory /etc/systemd/system/pbx-data-engine.service.d

    Code Block
    # mkdir /etc/systemd/system/pbx-data-engine.service.d


  2. Add the following key to the file: 

    Code Block
    # vi  /etc/systemd/system/pbx-data-engine.service.d/override.conf

[Service]
ExecStart=
ExecStart=/usr/sbin/pbx_data_engine.py --conf_recording


  3. Reload systemd and restart the service to apply the changes:

    Code Block
    # systemctl daemon-reload
# systemctl restart pbx-data-engine

    Once enabled, the recording of in-store conversations get displayed in the CDR-View. Recording starts when a user unmutes themselves in the conference and starts talking.

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