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On this page, you can find detailed description of the Cloud Analytics (CDR-View 2.0) feature in Collaboration which provides all the information you need to keep on top of your business. Created: July 2023 Permalink: https://wildix.atlassian.net/wiki/x/AYBJDQ |
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To access Analytics, click on the Analytics button on at the top of the screen:
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When you click on a filter, a pop-up window appears, which allows you to choose by which parameters you want to filter the report. E.g. clicking on the filter Direction (1), you can select inbound/ internal/ outbound calls (2):
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Note: The Currently, the selected filters are cleared after the page is reloaded. |
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- Direction: choose if you want to see inbound, internal, or outbound calls
- Service: select the services (Call groups) you want to be displayed
- Talk Time: select talk time (currently, the filter is available in seconds)
- Trunk: choose the trunks to be included in the report
- Tags: select available tags
- PBX: choose the necessary PBX serial(s)
- Date: choose the period by which the data should be filtered:
- On (=): lets you indicate a specific date
- On or after: displays data of a chosen date and later period
- Before: displays data of a period before the selected date
- Between: allows to indicate a specific interval, with start and end date
- Name: select the user(s) to be included in the report
- ACL Group: select ACL group(s) to be displayed
- Number: choose the number/ extension
- Department: select the necessary department(s)
- Timezone: choose the timezone
- Group by: choose if you want to group the data by Status, Direction, Service, Trunk, or PBX.
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