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Other WMS updates
Audio quality 🎼
Historically, g729 was set as the number one priority for codecs, for the simple reason – it saved bandwidth. Nowadays, bandwidth is no longer a concern for most customers. This is why we’re setting the new priority for SIP trunk configuration: g711 which provides superior audio quality goes first, g729 is moved to the end of the list.
The new trunk priority is effective for newly created trunks, or after re-saving trunk settings.
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SMS from Collaboration 💬
With this release, we improved the behavior of the “Standard SMS header”, which is set in the WMS - Fax/ SMS Server page.
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We also increased the maximum length for SMS sent from Collaboration to 670 characters.
Localization 🌎
Here are some updates, primarily for our customers in Spain and France:
Catalan added to the list of supported languages in the Collaboration user interface
Released Basque language sound packages
Basque language available on Start, WorkForce and WelcomeConsole desk phones
Integrations - create meetings in the Outlook calendar
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Veesion AI camera monitoring software helps detect theft without human input. It analyses images coming through each camera, processes them, and assigns probabilities to each action the subject makes. Once the probability of theft exceeds a certain threshold, it can trigger an alert. The system can reduce theft by up to 60%, especially when used with on-floor headset systems.
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Learn more about the Veesion integration with x-hoppers and watch the video: https://www.wildix.com/integrations/veesion/
Coming next soon in WMS 6.02 for x-hoppers:COMING SOON - post
Post footage from
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Veesion software to x-bees conversations
All interactions happening during the day over the x-hoppers system will be recorded
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and posted to
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x-bees
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so that they can be consulted and analyzed at any time.
x-caracal - Display of user status message
In WMS 6.02 we’ve updated the real-time dashboard of x-caracal with the possibility to see not only the agents’ real-time status but also their status messages.
This helps managers and supervisors to get instantly more context and visibility, whether someone is on annual leave or is having a lunch break, for example.
The same information on user status messages can be also viewed in Agent reports.
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What to expect from WMS 6.03
Here’s a sneak peek at what’s coming in WMS 6.03 version: we are adding fully customizable self-service analytics in Wildix Collaboration. With this tool, you can build all kinds of custom reports in no time, using keywords, change the way the data is displayed on graphs, share those reports with your team, and build your own or company-wise dashboards. This analytics provides historical data on company call activity, and soon after the first release, we will add ACLs enabling you to control access to this tool throughout your company.
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