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| Info |
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This guide describes how to set up and use WhatsApp integration with x-bees. Other x-bees documentation: x-bees documentation. Created: July 2024 Updated: November 2024June 2025 Permalink: https://wildix.atlassian.net/wiki/x/EACVJg |
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When there is an incoming message from the external user via WhatsApp, a separate conversation is automatically created in x-bees, with external user's phone number as a conversation title (or with the contact name if the relevant entry is found in Phonebook / CRM contacts):
| Note |
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Note: In case there are incoming SMS and WhatsApp messages to the same CLASSOUND DID, the messages are added to the same conversation rather than to separate chats. For more information about two-way SMS, check out the documentation How to send and receive SMS/ MMS via CLASSOUND. |
Manage conversation members
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