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This guide explains how to navigate and use Sales Intelligence tool in x-bees to gain insights from calls and conferences. Created: April 2024 Updated: March May 2025 x-bees documentation: link Permalink: https://wildix.atlassian.net/wiki/x/uxTOAQ |
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Listen to the call (audio)/ watch the conference (video) recording or switch to the transcription view, which includes sentiments (user emotions: positive, neutral, negative, or mixed). You can change the audio/ video speed to listen at a faster or slower pace.
Note Note: Sentiments are currently supported for the following languages: English (US), English (British), English (Australian), French (France), French (Canada), German (Germany), Italian (Italy), Portuguese (Brazil), Spanish (US).
- Listen to the dialogue of each participant in the audio or video recording.
- Under the call/ conference section, view the percentage of the agent's or client's talking, as well as the talking speed (number of words per minute). Interruptions are moments during the call when participants were talking at the same time.
- Clicking on a phrase in call/conference transcription, media player jumps to the relevant part of the conversation, providing quick access to the necessary information.
- Use the Search bar (1) to search for phrases (2) in the transcription:
- Translate the call / conference transcription and Highlights section. Click Translate and choose in which language the transcription / Highlights need to be translated:
Translation can be performed in the following languages: English, Italian, French, German, Spanish. - Download the recording or transcription for offline access and share its link with specific participants who have access to Sales Intelligence.
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Limitation: Voicebot conversations can only be accessed by the user who initiated the call. |
Highlights
The Highlights section provides valuable information and insights about the call/ conference. It includes a summary of the conversation, key points, next steps and more. By reviewing the Highlights section, you can quickly grasp the key information from the call or conference.
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