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This document provides information on built-in security features of the Wildix system, ISO compliance and GDPR.

Updated: August 2021

Permalink: https://wildix.atlassian.net/wiki/x/pQvOAQ

Security is a top priority for Wildix and all the security features are built-in inside the product, which means the Wildix System is Secure By Design and security is not delegated to third party devices.

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  • The check is executed daily at a random time, this can be modified to run at a regular time or day of the week
  • The connection is made to the server api.wildix.com; optionally via an http proxy (to the server wmp.wildix.com, in case WMS version is lower than 3.86)
  • The protocol used is based on HTTPS with high level encryption, no incoming connection is needed for the system check to work; the protocol can also work through a customer’s web proxy
  • The average data size exchanged on the connection is 2 Kb daily
  • The system ignores a failed connection attempt for up to 14 days; it is possible to keep the system offline and reconnect it to the Internet at least once every two weeks
  • After 14 days offline the system limits available features to guarantee the customer safety. An alert is given to the users of the system. To restore a full operational system it is sufficient to permit the outbound connection and sync licenses in WMS (Refresh via Internet option on the page Activation / Licenses)

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